When brokers do their utmost to ensure clients gain the best possible result following a claim, there are smiles all round.
But much depends on the loss adjuster who oversees the process and this can be hit or miss. Will they be responsive, empathetic and agree a full settlement or will they be over worked, elusive and obdurate if there is a sticking point over indemnity?
Because there can be uncertainty, brokers may – in the case of large claims – seek to influence which loss adjuster is
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