A new survey by consumer group Which? claimed only half of Ryanair and Teletext customers who had packages cancelled during the pandemic would book with the companies again. However, Ryanair has denied that these are package holidays.
A Ryanair spokesperson said:
This is yet more ‘fake news’ from Which?.
Ryanair does not market or sell package holidays and if misguided or mythical Which? survey participants claim that they will not book non-existent packages with us then this devastating news will not cost us a penny since we don’t sell any package holidays to Which?’s mythical or deluded survey participants.
Which? said it asked more than 4,000 people who had a package that was unable to go ahead between March 2020 and February 2021 to say whether they would book with the same company again in the future and why.
Overall, 70 per cent said they would book with the same company again, but there were differences between companies.
Some 63 per cent of Ryanair’s ‘package holiday’ customers who said they wouldn’t book with the company again said that it was because they no longer trust the company, while more than three quarters of Love Holidays’ customers 77 per cent said the same.