Cloud contact center solutions provider Talkdesk announced the company tripled in value, reaching $10 billion after receiving $230 million in Series D funding from new and existing investors.
The role of contact centers have always maintained a high level of importance in the business world. However, the events brought on by the global pandemic have put a heightened level of importance for the service as customers shop and interact more frequently in digital environments. Talkdesk has made a name for itself over the last decade by providing services and enhancements, such as A.I. and machine learning, to make contact center experiences better for both customers and employees.
“The global pandemic was a big part of how customers interact and how we interacted with our customers, all working from home,” Talkdesk founder CEO Tiago Paiva commented to TechCrunch. “When you think about ordering things online, call, chat and email interactions became more important, and contact centers became core in every company.”.
The company’s Series D round brought in a number of existing investors, which include Amity Ventures, Franklin Templeton, Top Tier Capital Partners, Viking Global Investors and Willoughby Capital. The round also introduced three new members: Whale Rock Capital Management, TI Platform Management and Alpha Square Group .
Paiva has commented that bringing in new investments was not simply to receive a cash injection, but to support new employees and product development as the company works toward expansion in new territories. He also stated that half of the company is focused on product and engineering development, where much of the new funding will directly go toward.