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Wireless

Expresso Senegal selects Infobip for customer communication with WhatsApp

Tuesday 3 August 2021 | 17:02 CET | News
Cloud communications company Infobip announced it will provide WhatsApp customer communication services and its Conversations CPaaS-based contact centre system to Senegal mobile operator Expresso. Combining WhatsApp with Infobip's in-house developed Conversations cloud contact centre software gives Expresso Senegal a powerful tool to manage customer communications and multiple use cases, from technical support to sales and loyalty programs. Using Conversations means less strain on Expresso customer agents and streamlined internal processes for improved communication and ultimately, a better

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Categories: Mobile & Wireless
Companies: Expresso Senegal / Infobip
Countries: Senegal
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