Prayagraj police launches video call complaint facility

PRAYAGRAJ: In a move to reduce the hardship of citizens particularly those in other states and senior citizens finding it difficult to travel to police stations to lodge complaints during the pandemic, the Prayagraj District Police on Monday launched a video call complaint facility using WhatsApp.
This was the first time when Prayagraj district police have launched an online video call facility in the state to register complaints and grievances.
Deputy Inspector general of police \SSP (Prayagraj) Sarvashreshth Tripathi on Monday launched the service and attended to the first video call complaint.
SSP told TOI, “This video call facility will help people sitting abroad as well as senior citizens, sick people and women living alone in their homes to register their complaint to senior police officials and cops who would make sincere efforts to get the complaints disposed of promptly." He further said that the facility will also be convenient for people during the Covid-19 pandemic as many people do not want to visit the police stations.
According to officials, people who need to report a complaint can send them on the WhatsApp number 9984781881 or make a video call to senior cops between 12 noon to 2pm daily.
On the first day, the senior cops attended as many as 72 video calls.
SSP, meanwhile, assured that they would make other arrangements so that pending calls should also be addressed. The complaints attended by the senior cops will be forwarded to the respective stations for further action and investigation.
A senior cop said, "There are many incidences when people sitting abroad or other states could not come to register their complaints during the Covid pandemic and want to get their problems solved. Through this facility, we would be connecting with people and this exercise will also help to bridge the communication gap between the people and police," he added.
He also claimed that the "technology revolution has undoubtedly helped us all to connect with people and cops, with the police making efforts to win the confidence of citizens."