The COVID-19 pandemic that shut down much of the world in 2020 is still affecting economies and workplaces well into this year. Many industries were forced to shut down and lay off workers amid the uncertainty of the virus. Many of those industries are still at a standstill while others struggle to rebound.
Perhaps one of the most affected of these industries is travel and tourism. With airplanes being grounded and borders shut, so many employees at these facilities were forced out of work. Now, as things are slowly opening back up and a need for workers is great - there’s work to do to help these individuals regain steady employment.
In the call center realm, Performance 360 Call Center has been dedicated to helping any displaced tourism workers get back into the customer service arena. They’re offering a 100-hour free call center training online for these workers in the Philippines wanting to get back to work.
Trainees are gaining skills growth in English communications skills, call handling, customer service and sales and more.
“After completion of the training, they will be provided with a certificate and will be endorsed to big call center companies for priority interviews,” founder Mike Cubos told SunStar Philippines.
The program, which was relaunched in May with the help of local government units in Cebu province, has already received positive feedback from over 2,000 applicants.
Trainees can apply from locations including Alcoy, Argao, Boljoon, Dalaguete, Oslob, Samboan, Santander, Cordova, Liloan, Compostela, Danao, Carmen, Sogod, Borbon and northern Cebu.
After the 100 hours of training are completed, these applicants will also be given an opportunity to apply for jobs at call center firms Qualfon, Concentrix, and others who are currently hiring.
Hiring in the call center industry is up significantly in this region where remote call center agents are more accepted than ever following the pandemic shutdowns and as a need for support services for e-commerce, logistics, healthcare, and others are ramping up.