Hyland joins Gartner Peer Insights Customer First Program for Content Services Platforms

CLEVELAND, July 13, 2021 /PRNewswire/ -- Hyland, a leading content services provider, has joined the Gartner Peer Insights Customer First Program, designed specifically to build the trust and credibility between stakeholders in the Gartner Peer Insights community and leading software and services providers. As part of the program, Hyland gained senior-level commitment to invite unbiased reviews from its customer community and ensure it delivers positive and successful interactions.*

As the only content services provider within the Gartner Peer Insights Customer First Program, Hyland's promise is to become the voice of the customer dedicated to hearing all feedback and setting actionable ways to respond to reviews, concerns and questions. Aligning with its customer-driven product development approach, in the last 12 months Hyland received 69 reviews, with an overall rating of 4.3**, Hyland's positive reviews encompass feedback across all industries, regions and platforms with themes aligning to delivering superior service, supporting automation strategies, developing feature-rich solutions and empowering users with better information access, collaborations and capabilities on its low-code platforms.

"We are extremely proud to be a Gartner Peer Insights Customer First Program member and believe aggregating unbiased feedback from across our customer community will only strengthen our overarching Customer Success strategy," said Susan deCathelineau, chief customer success officer at Hyland. "Ensuring that every engagement throughout the customer journey is a positive experience is top priority across all departments at Hyland as we see Customer Success as a company philosophy. Participating in the Gartner Peer Insights Customer First Program aligns with our proven track record for customer success and customer-driven development approach. We're looking forward to utilizing the feedback we receive to continually improve our products, services and support in helping our customers and the customers whom they serve to achieve long term success."

Recent feedback from Hyland's global customer base includes:

To learn more about Hyland's customer success program, read recent reviews or submit feedback visit Hyland's GPI profile here. 

*See more about Gartner Peer Insights Customer First Program here.
**Total rating out of 5, as on July 9, 2021.

The Gartner Peer Insights Customer First program constitutes an organization's commitment to solicit reviews from its customers using programmatic sourcing strategies and best practices. They neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.

About Hyland
Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve. Find us at Hyland.com.

Media contact:
Megan Larsen
+1 440.788.4988
[email protected]

SOURCE Hyland

Related Links

http://www.hyland.com