Customer engagement solutions provider Verint has been recognized by Gartner (News - Alert) in the 2021 Magic Quadrant for the CRM Customer Engagement Center (CEC) report, and was also named the leader of Magic Quadrant for Workforce Engagement Management research.
The CEC report specifically focused on the Verint Customer Engagement Cloud Platform, and focused on 16 criteria items in two areas, ability to execute and completeness of vision. Gartner also highlighted the platform’s functionality during the recent pandemic, stating, “COVID-19 demanded immediate action from customer service organizations and accelerated demand for, and adoption of, CECs at scale. This Magic Quadrant evaluates 16 CRM CEC vendors to help application leaders find the solution that best meets their current and long-term needs.”
“We are pleased to be the only provider to have customer engagement solutions recognized in both Gartner reports,” commented Celia Fleischaker, Chief Marketing Officer at Verint (News - Alert). “Organizations see the value of leveraging AI, automation and analytics to empower employee work, improve customer experience and achieve operational efficiencies. As an innovator in these disciplines, Verint works with leading organizations from across the globe to help drive differentiated experiences at scale for customers and employees.”
This recognition marks the fourth consecutive year that Verint has been selected by Gartner for it’s achievements in customer engagement, and industry leaders across the workforce have commented on the effectiveness of the company’s cloud platform. Readers can visit the official Verint website to learn more about the Customer Engagement Cloud Platform and other customer engagement solutions.