Jun 30, 2021 10:00 AM in Eastern Time (US and Canada)

Data and innovation will never improve customer experience at a supply chain level unless we know how to apply available tools to real life, often volatile scenarios that require flexibility, visibility and accountability.

On June 30th at 10AM ET, UPS, CMA CGM, and Tradeshift will explore the key challenges that businesses must overcome to deliver an industry leading customer experience in the Reuters Events webinar: Customer habits: Making meaningful service recommendations through data.

• See how to put the in-depth data to work with real life case studies of demand pattern shifts and agile response examples that reduce costs and improve the buying experience.
• Progress from limited order flow visibility due to siloed and partial information to full, end-to-end actionable visibility by integrating customer point of sale data, digital orders, and delivery data.
• Streamline and improve the effectiveness of dynamic networking and collaboration with coordinated and fully digital order flows to move from a manual, paper process to a traceable digital footprint.
• Learn how a digital first approach that integrates seamlessly to your accounting system will give you the keys to lowering days payable outstanding, and will make your suppliers and customers love doing business with you.

The industry leading speaker line-up includes:

• Nick Basford, Vice President Global Retail and E-commerce Strategy at UPS
• Dharmesh Patel, CIO at CMA CGM
• Jonathan Laverentz, Head of Digital Innovation at Tradeshift
• Moderator: Maria Hurghis, Project Director at Reuters Events

Click here to sign-up and listen to the webinar.