U.S. markets closed

  • S&P Futures

    4,228.75
    +6.50 (+0.15%)
     

  • Dow Futures

    33,864.00
    +59.00 (+0.17%)
     

  • Nasdaq Futures

    14,201.50
    +36.00 (+0.25%)
     

  • Russell 2000 Futures

    2,288.70
    +4.20 (+0.18%)
     

  • Crude Oil

    70.50
    -0.54 (-0.76%)
     

  • Gold

    1,784.60
    +9.80 (+0.55%)
     

  • Silver

    26.27
    +0.42 (+1.62%)
     

  • EUR/USD

    1.1923
    +0.0013 (+0.11%)
     

  • 10-Yr Bond

    1.5110
    -0.0580 (-3.70%)
     

  • Vix

    17.75
    -0.40 (-2.20%)
     

  • GBP/USD

    1.3933
    +0.0009 (+0.06%)
     

  • USD/JPY

    110.2030
    -0.0280 (-0.03%)
     

  • BTC-USD

    37,911.48
    -889.06 (-2.29%)
     

  • CMC Crypto 200

    940.51
    -29.37 (-3.03%)
     

  • FTSE 100

    7,153.43
    -31.52 (-0.44%)
     

  • Nikkei 225

    29,107.98
    +89.65 (+0.31%)
     

Contact Center Market will grow over $ 250 Billion during 2021-2025 | Technavio

·3 min read

Rising adoption of cloud-based contact centers to drive growth.

8x8 Inc., ALE International, and Aspect Software Inc. will emerge as major contact center vendors.

NEW YORK, June 17, 2021 /PRNewswire/ -- The contact center market is expected to grow by USD 250.47 billion during 2021-2025, according to Technavio. The report offers a detailed analysis of the impact of the COVID-19 pandemic on the contact center market in optimistic, probable, and pessimistic forecast scenarios.

Technavio has announced its latest market research report titled Contact Center Market by Type, Deployment, and Geography - Forecast and Analysis 2021-2025
Technavio has announced its latest market research report titled Contact Center Market by Type, Deployment, and Geography - Forecast and Analysis 2021-2025

Request a Free Sample to understand the scope of the report

With the continuing spread of the coronavirus pandemic, organizations across the globe are gradually flattening their recessionary curve by leveraging technology. Many businesses will go through response, recovery, and renewal phases. Building business resilience and enabling agility will aid organizations to move forward in their journey out of the COVID-19 crisis towards the Next Normal.

Key Considerations for Market Forecast:

  • Impact of lockdowns, supply chain disruptions, demand destruction, and change in customer behavior

  • Optimistic, probable, and pessimistic scenarios for all markets as the impact of pandemic unfolds

  • Pre- as well as post-COVID-19 market estimates

  • Quarterly impact analysis and updates on market estimates

The contact center market is driven by the rising adoption of cloud-based contact centers. In addition, the integration of IVR into contact centers is expected to trigger the contact center market toward witnessing a CAGR of over 11% during the forecast period.

Gain more insights about the global trends impacting the future of the contact center market, Request Free Sample @ https://www.technavio.com/talk-to-us?report=IRTNTR40477

Major Five Contact Center Market Participants:

8x8 Inc.: The company offers contact center solutions under the brand contact center agent.

ALE International: The company offers contact center solutions under the brand OmniTouch Contact Center.

Aspect Software Inc.: The company offers contact center solutions under the Omnichannel Call Center Solutions segment.

Avaya Holdings Corp.: The company offers contact center solution under the segment, Multiexperience Contact Center.

Mitel Networks Corp.: The company offers contact center solutions under the business segment, Contact Center options.

Contact Center Market 2021-2025: Segmentation

Contact center market is segmented as below:

  • Type

  • Geography

Gain instant access to 17,000+ market research reports by using
Technavio's SUBSCRIPTION platform

Related Reports on Information Technology Include:

Global Call Center Outsourcing Market - Global call center outsourcing market is segmented by end-user (IT and telecom, BFSI, healthcare, retail, and others) and geography (North America, Europe, APAC, South America, and MEA).
Request a Free Sample Report

Global BPO Business Analytics Market - Global BPO business analytics market is segmented by end-user (BFSI, retail, healthcare, manufacturing, and others) and geography (North America, APAC, Europe, MEA, and South America).
Request a Free Sample Report

Market Drivers

Market Challenges

Market Trends

Vendor Landscape

  • Vendors covered

  • Vendor classification

  • Market positioning of vendors

  • Competitive scenario

About Us
Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contact
Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Report: www.technavio.com/report/contact-center-market-industry-analysis
Newsroom: newsroom.technavio.com/news/contact-centermarket

Technavio (PRNewsfoto/Technavio)
Technavio (PRNewsfoto/Technavio)
Cision
Cision

View original content to download multimedia:http://www.prnewswire.com/news-releases/contact-center-market-will-grow-over--250-billion-during-2021-2025--technavio-301315166.html

SOURCE Technavio

Recommended Stories

  • 12 Best Cryptocurrency Stocks to Invest in 2021

    In this article we discuss the 12 best cryptocurrency stocks to invest in 2021. If you want to skip our detailed analysis of these stocks, go directly to the 5 Best Cryptocurrency Stocks to Invest in 2021. Bitcoin, the most popular cryptocurrency in the world that has registered a sharp decrease in price over the […]

  • Employers fear legal action if working from home made permanent

    Employers are bracing for a wave of legal action if the Government introduces new legislation that would make home working permanent post-pandemic. City lawyers warned that any move to make working from home the "default" option for employees had the potential to significantly increase employment disputes and litigation. Hannah Netherton, an employment partner at law firm CMS, said: “The introduction of a default right to work from home for office-based workers would be a significant expansion o

  • This is why almost half of cargo ships are sailing around empty

    How do transport markets interact with markets for world trade in goods? The delays in trade costing billions caused by both the blockage of the Suez Canal by the megaship Ever Given, as well as the shortages in transport supply generated in the later phase of the COVID pandemic, have reminded the world of the vital role the transportation sector plays in world trade. While under more ordinary circumstances the role of transportation remains somewhat invisible, new research is finding how the market for shipping services can influence trade flows, the products that countries sell abroad, and the way in which price shocks reverberate through trade.

  • China’s Worse-Than-Suez Ship Delays Set to Widen Trade Chaos

    (Bloomberg) -- Supply Lines is a daily newsletter that tracks trade and supply chains disrupted by the pandemic. Sign up here.The global shipping industry, already exhausted by pandemic shocks that are adding to inflation pressures and delivery delays, faces the biggest test of its stamina yet.When one of China’s busiest ports announced it wouldn’t accept new export containers in late-May because of a Covid-19 outbreak, it was supposed to be up and running again in a few days. But as the partial

  • Workers are quitting at historic rates — and the 'leap of faith' trend may just be beginning

    The rate of workers voluntarily leaving their jobs hit an all-time high of 2.7% in April, potentially marking the beginning of a new labor trend.

  • Warren Buffett’s Worst Investments of All Time

    In this article, we discuss Warren Buffett’s worst investments of all time. If you want to skip our detailed analysis of these investments, go directly to Warren Buffett’s 5 Worst Investments of All Time. Warren Buffett, the legendary investor from Omaha with a worth of over $108 billion, is the first to admit when he […]

  • How to Play $72 Oil and Not Get Stuck in a ‘Summer Lull.’ These Are the Stocks to Buy.

    Goldman Sachs likes Canadian producers Suncor, Cenovus, and Canadian Natural Resources, and Devon Energy, Hess, and ConocoPhillips of the U.S.

  • Crypto Mining Could Give Huge Boost to Seagate and Western Digital Stock

    The companies, which together control most of the world’s disk-drive production, could see a sustained boost to both pricing and profits from the Chia-driven acceleration in demand for high-capacity drives.

  • In Token Crash Postmortem, Iron Finance Says It Suffered Crypto’s ‘First Large-Scale Bank Run’

    In the wake of the crash, billionaire Mark Cuban is now calling for regulation of stablecoins.

  • Adobe Stock Is Rising. Earnings Beat Expectations.

    Software giant Adobe's fiscal-second-quarter earnings topped analyst expectations. Other areas in the report, including guidance, beat, as well.

  • Why Luminar CEO is skeptical of the autonomous vehicle industry

    Yahoo Finance’s Myles Udland, Julie Hyman, and Brian Sozzi speak with Luminar Founder & CEO Austin Russell about the company’s design vision for robos-taxis and trucks, overall outlook, and much more. 

  • China’s Steps Turn Iron Ore Into World’s Most Volatile Commodity

    (Bloomberg) -- Iron ore, one of the hottest commodities in the early days of the raw materials rally, has now become the most volatile as bulls and bears joust over the trajectory of prices.In a series of wild swings, the ore that fuels China’s vast steel industry surged to a record, collapsed into a bear market and then returned to a bull market in the space of about a month. Its gyrations in the past 30 days mark the mineral as the most volatile of the two dozen most traded commodities around

  • Upstart: an Attractively Valued Growth Startup

    Upstart Holdings, Inc. (UPST) is an innovative financial services company that has developed an Artificial Intelligence-powered lending platform to improve access to affordable credit in the United States. The company reported stellar earnings for the first quarter on May 11, and this triggered a market rally that saw Upstart stock climb to $170 from just $84 in less than a month. This rally, however, reversed direction on June 8 and the stock is now trading below $125 once again. Considering th

  • Oil prices end sharply lower as Fed’s shift in tone lifts U.S. dollar

    Oil futures drop Thursday, with prices pulling back from the highest finish in more than two years as the U.S. dollar strengthened in the wake of a hawkish shift in tone by the Federal Reserve.

  • Worried you might outlive your savings? Try these 6 strategies

    Retirement may mark the end of full-time work—but that doesn’t mean we should stop working on our finances. My contention: Working part time in retirement is not only a great way to bolster our retirement finances, but for some folks it may also be the key to a happier retirement, because it delivers the sense of purpose they need. Working a day or two each week may not be as appealing or even possible later in retirement, but it could be a smart strategy during our initial retirement years.

  • Amazon critic Lina Khan will be 'aggressive' in taking on Big Tech at FTC, lawmaker says

    Rep. Pramila Jayapal says newly-appointed FTC Chairwoman Lina Khan will be a force against Big Tech.

  • Major Australian banks, U.S. airlines briefly hit by widespread internet outages

    Websites of dozens of financial institutions and airlines in Australia and the United States were briefly down on Thursday, in the second major blackout in just over a week caused by a glitch in an important piece of internet infrastructure. Server-related glitches at content delivery network (CDN) provider Akamai had hampered services at Australian banks, while many U.S. airlines, including American Airlines and Southwest Airlines, also reported an hour-long outage. The disruption linked to technical issues at Akamai follows an outage at rival Fastly Inc that affected a number of popular websites last week.

  • 'In the streaming world, local television simply doesn’t exist': CEO of MNTN

    Mark Douglas, CEO of MNTN, joined Yahoo Finance Live to break down the outlook on the media industry.

  • The Prevalence of Employer-Sponsored Retirement Plans in the U.S. – 2021 Study

    The average 401(k) balance in the U.S. hit $123,900 in the first quarter of 2021, according to a recent report by Fidelity Investments. This marks more than a 70% increase from the average 401(k) balance a decade before ($72,800). But … Continue reading → The post The Prevalence of Employer-Sponsored Retirement Plans in the U.S. – 2021 Study appeared first on SmartAsset Blog.

  • Lordstown says electric pickup-truck orders are ‘not binding’

    Lordstown Motors Corp. says in a filing Thursday that orders for its electric pickup truck "do not represent binding purchase orders or other firm purchase commitments."