Change in LPG booking system, consumers won't have to put up with poor service anymore

There is good news for customers of LPG in several Indian cities — they will soon have the option to pick and choose their own distributors.

Chandigarh, Coimbatore, Gurgaon, Pune, and Ranchi are the places where the facility will be made available under the pilot phase.

The pilot phase is about to be launched, a statement from the Ministry of Petroleum & Natural Gas said.

Consumers will be allowed to choose their "Delivering Distributor" from the list of distributors who provide service in their address.

At the time of booking for refill using registered login through customer portal or app, you will be shown the list of distributors along with their performance ratings.

You will be able to choose any distributor you like from the list.

Consumers can also book refills through the UMANG app or the Bharat Bill Pay System apps and platforms.

Apart from empowering customers, the facility will also boost healthy competition amongst distributors, the ministry statement said.