This is the first time a telco has won “ISP of the Month” every single month in 2020.
Roy Morgan CEO Michele Levine said that 2020 had been a year like no other but this hadn’t stopped businesses across Australia stepping up to deliver high customer satisfaction to their customers.
“Despite the COVID-19 pandemic there were several businesses that satisfied their customers at a high level in 2020,” she said.
“Featuring for the first-time was Internet Service Provider of the Year winner Aussie Broadband with a brilliant average customer satisfaction rating of 91.3%. Aussie Broadband had a perfect record during 2020 winning all 12 monthly customer satisfaction awards,” Michelle said.
Roy Morgan’s Customer Satisfaction Awards are based on independent research, including surveys from over 50,000 Australians each year.
The awards event, which was scheduled to take place in Melbourne next week, was cancelled due the recent lockdown, and winners were announced instead via email.
Managing Director Phillip Britt said he was honoured to accept the award on behalf of his team.
“I am so incredibly proud of every single team member, for continuing to deliver excellent customer service, and during one of the toughest years the industry has faced. Without our dedicated team and fantastic customers, this couldn’t have been possible. This award belongs to you,” Phil said.
Aussie Broadband is a rapidly growing internet service provider – with a reputation for providing high-quality internet and transparent customer service.
The telco has grown from 18,300 to 376,000 customers in the last 4 years showing that even with rapid growth, it can deliver quality, value, and consistency to their customers.
“Customer service is at the heart of everything we do. It’s a real honour to see that our customers across Australia agree. Thank you to everyone who contributed to the survey. We are extremely happy to receive this award,” Phil said.
Aussie Broadband was recently named Best ISP for customer satisfaction in a survey by Choice Magazine. The telco scored 88% for overall satisfaction, with the next best coming in at 80%.
Aussie Broadband has also been recognised for its excellent customer service in the Australian Service Excellence Awards (ASEAs) last year, the ACOMM Award for Commitment to Customer Service (2019 & 2020) and Canstar Blue’s national awards.
For the full list of winners, head to the Roy Morgan website.
About Aussie Broadband Limited:
Aussie Broadband is an Australian owned and operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.
The company’s main focus is nbn™ (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.
As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.
The company also offers a range of other telecommunications services including VOIP, mobile plans, entertainment bundles through its partnership with Fetch TV and connections through the OptiComm network.
About Roy Morgan:
Roy Morgan is Australia’s largest independent Australian research company, with offices in each state, as well as in the U.S. and U.K. A full-service research organisation, Roy Morgan has over 75 years’ experience collecting objective, independent information on consumers.