Restore public grievance system in Telangana: Congress

HYDERABAD: Former minister Mohammed Ali Shabbir of Congress has charged the TRS government of dismantling the mechanism of public grievances and redressal in the state.
"In the absence of a permanent peshi, all ministers and departments are functioning without an address. People have no clue where they can lodge their complaints and grievances, seeking their redressal. This is entirely against the spirit of democracy and the Constitution," Shabbir Ali said on Saturday.
"Some of the ministers, mainly KT Rama Rao are giving an impression that they are resolving the problems being faced by the people through social media platform Twitter. But not all the complaints and grievances tagged to him are being attended to. A majority of people sharing their problems through social media platforms are either being blocked by the minister's office or there is no response to their queries," Shabbir Ali said.
The Congress leader alleged that chief minister K Chandrasekhar Rao has mostly remained inaccessible to the people in the last seven years. The TRS ministers are emulating the CM in evading common people.
“With no proper platform to lodge their complaints and grievances, people are now approaching the High Court seeking solutions to their problems. Public Interest Litigations are being filed,” he said.
Shabbir Ali demanded that the State Government take immediate measures to restore the grievances mechanism and enable people to lodge complaints about their specific problems.
"Social media platforms can be definitely used as platforms to lodge complaints and seek their solutions. But the government should not replace the traditional public grievances mechanism with Twitter or any other platforms. Not every citizen of Telangana is on Twitter and not every user has the skills to use it to express his/her grievances. Therefore, the state government should restore the old system of problems being attended and solved department-wise and Collectors at the district level or devise a new mechanism wherein people can lodge their complaints without any inconvenience," he demanded.