Direct delivery may become a permanent item on the menu

Large restaurant chains have seen an increase in direct delivery orders to a record 15-25% of sales over the past two months and plan to focus on increasing this as an alternate and additional channel to aggregators such as Swiggy and Zomato. “The second wave taught us that since deliveries are here to stay, it is very important for us to protect margins,” said Saurabh Khanijo, managing director of Asian cuisine chain Kylin Group. “While the