Our Correspondent

Hoshiarpur, June 2

Becoming top-performer in providing timely citizen services efficiently, the district has recorded lowest pendency rate i.e. 0.07 per cent in the state to deliver citizen-centric services through Sewa Kendras.

Lauding the efforts of entire team of district administration, Deputy Commissioner Apneet Riyait stated that the administration had achieved the target of ensuring timely delivery of citizen services despite several challenges due to Covid.

The teams are providing 330 services through 25 centres in the district. She said the kendras had received 2,54,878 applications since June 1, 2010 till June 1 this year, of which only 170 applications were pending i.e. 0.07 per cent in the state. Due to Covid, all requisite measures had been adopted in all Sewa Kendras for the safety and security of all, including the staff and applicants, said she adding that the administration had also launched courier services to facilitate people, under which, more than 6,000 documents had been dispatched so far. She said concerted efforts of all stakeholders bore fruits by bringing the pendency to this lowest level.

The DC also said the services were related to some key departments such as social security, agriculture, health, home affairs, local governments, rural development, revenue, labour, transport and services related to Aadhaar card. She said the teams deputed at each Sewa Kendra had been directed to get the applications processed within the stipulated time frame, under the Transparency Act-2018 and the same were being followed to achieve the target of zero pendency.

Expressing immense satisfaction, District Governance Coordinator Ranjit Singh stated that the tireless efforts of the administration and staff brought the pendency rate to 0.07 per cent. He said all Covid safety measures were being ensured there.