Tribune News Service

Patiala, May 24

The Airawat Division has launched a round-the-clock helpline to enable veterans residing in Patiala, Fatehgarh Sahib, Sangrur, Malerkotla and Barnala districts of Punjab and Ambala and Yamunanagar districts of Haryana seek medical or administrative assistance from the Army.

The helpline with a single contact number for seven districts will act as a one-stop solution for resolution of all queries or issues in a time-bound manner.

For this, operators of the helpline are well integrated with MH, ECHS Polyclinics, empanelled hospitals, ambulance service providers, veteran sahayata kendras (VSK), station headquarters, station URCs and station institutes.

Helpline operators will either provide the required information themselves or will arrange a call back from a medical /administrative officer or office concerned.

The query/issue once logged will be pursued by the operator until a veteran declares resolution of the same. In case of non-resolution of an issue, a veteran can request for its escalation to the higher authorities.