All you need to know about MCGM water bills

The Municipal Corporation of Greater Mumbai (MCGM) also known as the Brihanmumbai Municipal Corporation (BMC) supplies close to 3,850 million litres of water daily to Mumbai. Ranked among the largest in the world, the Mumbai water supply system is handled by the Hydraulic Engineer Department, one of the oldest departments of the MCGM. The city gets this water supply from seven lakes and dam reservoirs, namely, Tansa, Tulsi, Vihar, Modak Sagar, Bhatsa, Upper Vaitarna and Middle Vaitarna. This water is then treated according to the drinking water standards mentioned in IS 10500:2012 at four water treatment plants, before being supplied to the city’s households.

MCGM water bill details

Billing software that is based on the water charges rules book, is used by the MCGM to generate water bills based on the consumption. The charges differ, according to the type of connections, the reason for the connection and the amount of consumption. These include domestic, commercial and industrial consumption among others. Generated every month or quarterly, on the basis of the kilolitres consumed, MCGM water bills are printed and sent via Indian post to the consumer’s registered address. While most connections in the city are metered, there are some connections which, although registered, are not metered. For such connections, where there is no water meter, water tax is levied as a percentage of the property tax that they have to pay. In cases where there is a faulty meter, the MCGM water bill will be generated by a meter inspector, based on estimations after examining the status of the meter, which will be approved by the authorised personnel.

Water charges rules MCGM

Similar to property tax, the MCGM earns a significant part of its revenue from the water tax. The MCGM dispenses up to 150 litres of water per person for domestic consumption and charges a subsidised rate of Rs 5.22 per 1,000 litres. According to the BMC’s 2012 resolution, it can increase tax on water every year by up to 8%. In 2019, the water tax was revised to 2.48 % and thus, the charges increased from Rs 5.09 per 1,000 litres to Rs 5.22 per 1,000 litres. The MCGM water bill is calculated, on the basis of the assumption that there are five people in one household, resulting in a requirement for 750 litres of water every day. However, there are many societies in Mumbai where the water consumption is more than 750 litres per day. In a bid to reduce water usage and increase the revenue, the MCGM’s administration had proposed, in October 2020, to charge twice the tax on families using between 750 and 1,000 litres a day, and thrice the tax on families using 1,000 litres to 1,250 litres and four times for usage above 1,250 litres. However, the civic body standing committee rejected the proposal.

What is Abhay Yojana 2021 of MCGM?

People, who do not pay their MCGM water bill by the due date, are fined an additional charge of 2% on the pending MCGM water bills every month. However, in a bid to collect the pending dues and provide some relief to consumers, the Abhay Yojana 2021 was launched. One can avail of the benefit of the Abhay Yojana from April 7, 2021, to 30 June, 2021, under which they can pay their pending MCGM water bills, without any interest. However, failure to pay the pending MCGM water bills will result in permanent disconnection of the water supply.

See also: How to pay property tax in Mumbai via BMC and MCGM portal

One has to be a permanent resident of the state of Maharashtra to take advantage of the Abhay Yojana 2021. They have to register themselves on the MCGM water bill website. The documents that are required to register online for the Abhay Yojana scheme include:

• Identity proof
• Proof of residence
• Registered mobile number
• Passport-size photograph

MCGM water bill payment online

To pay MCGM water bill online, login to the MCGM website on https://portal.mcgm.gov.in/irj/portal/anonymous?guest_user=english. At the top of the home page, there is a ticker running (in red) that informs about the Abhay Yojana, as shown in the picture below.

Click on the same to reach https://aquaptax.mcgm.gov.in/. Click on the menu that will lead you to the citizen login page. You can login directly if you have the user id and password. Otherwise, click on ‘citizen register’ and register yourself first.

Enter the connection number (CCN) and proceed.

Key in the amount to be paid as mentioned in the MCGM water bill, select the mode of payment as ‘online’ and submit. Click on ‘proceed’ when you get a pop-up for ‘Continue for Payment’. Select the preferred payment gateway from debit card, credit card, internet banking, BHIM UPI, etc. and click on ‘Pay Now’.

Alternatively, you can also pay your MCGM water bill by NEFT or SBI VAN transfer (virtual account-based collection). Details of where the payment has to be made, including the account number and IFSC code, are mentioned in the latest bill copy. Once a beneficiary is added, it can be used to pay the bill regularly.

MCGM water bill complaint and feedback

• In case of a grievance, with respect to payment made using Bank of Baroda payment gateway, you can send an email to customercare@ccavenue.com or raise a ticket on https://www.ccavenue.com website by clicking on ‘Contact Us’ or call on 022-35155072 (Monday to Friday between 10 am and 6 pm).
• For State Bank of India payment gateway, you can email to sbiepay@sbi.co.in or call on 022-27535773/022-27523816 (24×7 customer care).
• Any other payment-related issue can be addressed to aocashaqua.wssd@mcgm.gov.in or aocash.wssd@mcgm.gov.in or dycarev.wssd@mcgm.gov.in or ao.far@mcgm.gov.in .
• For any technical issue with respect to the MCGM water bill citizen portal, you can contact siddesh.yejre@abmindia.com or virendra.badodiya@abmindia.com.
• Feedback for MCGM water bill can be given on eemr.he@mcgm.gov.in.

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