Nuance (News - Alert) Communications, a global provider of AI powered business solutions, recently announced the release of Nuance® Gatekeeper, the company’s latest cloud based biometric security solution. The solution has now been made available for purchase on the Five9 (News - Alert) marketplace, and can be fully integrated into Five9's Intelligent Cloud Contact Center.
The new solution will allow mid-market and enterprise level customers to provide a much needed extra level of security through secure authorization and fraud protection, backed up by some of the most advanced AI available. As workers and customers continue to rely heavily on cloud/remote services, the need for advanced security protections is becoming highly important for both businesses and customers.
"There is continued growth in organizations deploying CCaaS platforms to manage their contact centers and we see these integrations as critical to ensuring those implementations can offer the same enterprise-grade security and end-to-end customer experience that more traditional models offer," said Robert Weideman, Executive Vice President and General Manager of Enterprise, Nuance. "With Nuance Gatekeeper now available on the Five9 App Marketplace, more organizations can protect sensitive customer information, prevent fraud, and mitigate financial losses through advanced biometrics technology."
The company has been consciously aware of the digital transformation revolution currently expanding in the business world, which is why Nuance is continuing developing new CCaaS solutions to not only enhance customer experience, but improve business operations as a whole.
"Our customers both in the mid- and large-enterprise markets want to have the ability to easily integrate the best possible technology into their cloud contact centers," said Walt Rossi, Vice President, Business Development, Five9. "Nuance Gatekeeper meets the growing need we see from customers and prospects for flexible and secure authentication technology that can halt fraud in the contact center through advanced AI.