System freeze


Vinny_Nbr

Member
Disciple
Hi Gang,
My specs are i5-6500, GTX 750 Ti, 8 GB DDR4, Samsung EVO 250 GB SSD, B150M DS3H mobo, CX 430 PSU, Windows 10 Pro Ultimate 64 bit.
I know they are kinda old, but still work well with the games I play - POE, Last Epoch, PSO2 etc.

Of late, i am experiencing full system freeze after few minutes of gaming. I have to force reset the CPU. It boots normally and logs in to windows.
I have all windows update done, including mobo drivers and GPU drivers. I even tried using older GPU drivers, but no difference.

Few entries in windows event viewer throw up -
Error 10010 The server Microsoft.SkypeApp_15.68.96.0_x86__kzf8qxf38zg5c!App.AppXtwmqn4em5r5dpafgj4t4yyxgjfe0hr50.mca did not register with DCOM within the required timeout.
Critical 10111 The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash.
Critical 10110 A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.

I ran OCCT tests, and it freezes within minutes on CPU/Power tests. I have attached a screenshot. PSU rails seem to be ok, and temps are not bad. Any advice on what could be the issue - PSU, NVIDIA drivers, Windows update, etc?

Cheers
V
 

silverstar

Member
Disciple
Did you do any undervolt/overclocking? You might want to reset these and test.

My suggestion is to boot your PC in safe mode and run these stress tests first. If it still crashes then it suggests something might be wrong with your hardware or BIOS. You mentioned these are old parts so I wouldn't be surprised if something is fried. If it doesn't crash and appears to hold up fine, then it suggests software issues like drivers, SDKs and the like
 

Vinny_Nbr

Member
Disciple
silverstar said:
Did you do any undervolt/overclocking? You might want to reset these and test.

My suggestion is to boot your PC in safe mode and run these stress tests first. If it still crashes then it suggests something might be wrong with your hardware or BIOS. You mentioned these are old parts so I wouldn't be surprised if something is fried. If it doesn't crash and appears to hold up fine, then it suggests software issues like drivers, SDKs and the like
Click to expand...
Nope all are on stock settings. If i just use the system for Netflix/Primevideo/Youtube it will run without any issues for hours. Its vexing not knowing which part to fix :).
 

bigb123

Well-Known Member
Adept
Check ur ram in another machine.
 

nRiTeCh

Well-Known Member
Veteran
Vinny_Nbr said:
Nope all are on stock settings. If i just use the system for Netflix/Primevideo/Youtube it will run without any issues for hours. Its vexing not knowing which part to fix :).
Click to expand...
What do the event logs say after you reboot after a freeze?
Have you updated the bios? Try updating.
 

Silent47Assassin

Active Member
Disciple
Is the cpu temp normal? 94C is very high by my opinion. Or am I missing anything here?
 

Vinny_Nbr

Member
Disciple
Hmm the temps are high , arent they. Fan seems to be working, what could be the problem. I tried installing Gigabytes SIV to control fans, but the software is stuck on loading screen. I gave up on that.
SS below on last CPU stress test, before it crashed. Could it be a thermal paste issue? or the fan itself?


nRiTeCh said:
What do the event logs say after you reboot after a freeze?
Have you updated the bios? Try updating.
Click to expand...
Bios is updated to latest. Event logs throw up quite often the 3 entries I mentioned in original post.
 

Silent47Assassin

Active Member
Disciple
Vinny_Nbr said:
SS below on last CPU stress test, before it crashed. Could it be a thermal paste issue? or the fan itself?
Click to expand...
Reseat the cpu if possible and replace thermal paste. Check for fan RPM. Disable any fan curve and run at full speed to check if that solves the problem. Undervolt as much as possible without compromising stability. Are you using aftermarket tower cooler? If not, try investing in one if budget permits.
 

nRiTeCh

Well-Known Member
Veteran
In task manager, observe which process is taking up the resources esp. processor.
 

Vinny_Nbr

Member
Disciple
Okay, manually updated bios to latest version (auto update was 2 versions old). Set fans to max. Seems to be okay now. Will continue watching. Thanks for the help all :)
 

tech.monk

Well-Known Member
Disciple
if you're on Win 10 20H2, see if SearchApp.exe or SearchUI.exe causing application hang - their behavior is similar to what you have described. Their is a fix for it.