Hero MotoCorp has launched a comprehensive range of sales and aftersales services on the messaging app – WhatsApp. Now, Hero MotoCorp customers will be able to avail themselves a host of services from an easy-to interact menu-based chatbot that can be accessed 24*7 on the messaging platform.
Naveen Chauhan, Head – Sales & Aftersales, Hero MotoCorp, said, “Hero MotoCorp is committed to providing the best-in-class solutions to our customers. Initiating WhatsApp support is in line with our objective to provide contactless and easily accessible sales & service options. With this new digital initiative, we hope to strengthen our connection with the customers and at the same time ensure hassle-free, timely, and effective solutions at their fingertips.”
Providing real-time services and offering support on a wide range of topics, the feature
provides the following key facilities as per the regulatory filing:
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Service booking and post-service feedback
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Real-time status check of the vehicle under repair
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Locating nearest workshop and showroom
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Self-Job-card initiation
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Vehicle enquiry and bookings
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Service and maintenance schedule
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Digital Sales and service invoice copy
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Information on New models, TVCs, Goodlife program, Hero app, Safety tips, and Maintenance videos
As per the regulatory filing, the company is offering informative, transactional, and location services through this new initiative, to provide its new-age, digital-savvy customers with a seamless and easy-access engagement.
On Sensex, Hero MotoCorp ended flat at Rs2863 per piece.
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