Modernisation of the billing system will empower Kcell to speed up the launch of new services, improve the quality of customer experience and reduce the load on call centres and subscriber offices by 20–30%
St. Petersburg, Russia — Nur-Sultan, Kazakhstan — April 14, 2021 Nexign (part of ICS Holding), a leading Business Support Systems (BSS) provider, and Kcell, one of the largest telecom operators in Kazakhstan, have signed a contract for the implementation of the Nexign Converged BSS billing platform. The contract provides for replacement of customer’s several legacy systems with a single solution, gradual migration of subscribers to the new environment and support services.
Kcell JSC is one of the largest mobile operators in Kazakhstan, supporting such standards as GSM, UMTS/WCDMA, LTE (4G) and LTE Advanced. The company serves more than 8 million subscribers, which is almost half of the country's population. In the telco market, it operates under the brands Kcell and Activ, the former of which is focused on the business audience, and the latter — on the B2C segment.
One of the strategic goals of Kcell is to increase its subscriber base and become a leader in the B2B market. To achieve these goals, the company needed a solution that would support key charging, billing and customer interaction processes. As a result, Kcell selected Nexign Converged BSS – an integrated BSS platform enabling optimisation of a provider's business processes and organisation of a quick launch of convergent services, providing a consistent approach to customer service in all sales channels.
Cooperation with Nexign will help Kcell reduce operating cost of a billing system and slash time to market (TTM) for products as well as expand opportunities for monetising new types of services. In addition, Kcell plans to use Nexign Converged BSS to reduce the load on call centers and subscriber offices by 20–30% by implementing self-service capabilities.
"The joint project with Nexign will help Kcell not only improve business performance, but also enrich customer experience and ensure subscriber loyalty. Drawing on years of experience in Central Asia, as well as best practices developed in collaboration with global leaders, Nexign will support the development of new digital opportunities for Kcell," says Igor Gorkov, CEO of Nexign.
"The capabilities of the Nexign Converged BSS solution will help Kcell accelerate its business transformation and go beyond traditional telecom services. Cooperation with Nexign will enable us to offer our subscribers highly relevant products and services and thereby increase profits, laying the foundation for excellence in the context of emerging digital economy," comments Yuri Kharlamov, CEO and Chairman of the Management Board at Kcell JSC.
Detailed information on Nexign products is available here:https://nexign.com/en
About Кcell
Kcell provides mobile voice communication services, short message services, value-added services (VAS), such as multimedia messaging, access to mobile content, as well as data transfer services, including access to the Internet. In the telco market the company is represented by two brands: Kcell, which targets corporate clients (including government agencies), and Activ, which targets B2C subscribers. The company provides services through its extensive high-quality mobile network that covers almost the entire territory of the Republic of Kazakhstan.
The company plans to continue investing in the development of its 3G/4G network to expand network coverage and provide high-quality communication services. Kcell is committed to maintaining high standards of service delivery in the mobile communications market, offering services at competitive prices, expanding its product range, maintaining the quality of its network and increasing the brand value.
About Nexign
Nexign, a part of Intellectual Computer Systems Holding (ICS Holding) and a leading Business Support System (BSS) provider, has been delivering value-driven, high-performance product solutions since 1992.
Nexign has an experience of transformational projects of all scales, and a proven track record of achieving revenue boosts for CSPs through systems consolidation and a faster go-to-market time for new services after modernisation. Nexign has an ability to make transformation modular and stress-free and ensure customers’ sustainable growth. The company takes pride in its partner-centric approach to working with customers. For nearly 30 years, Nexign has delivered on its promise of unlocking value in the short-term while ensuring customers’ investments are future-proof and support long-term growth.
Headquartered in St. Petersburg, Nexign employs more than 1,800 people. The company has offices and subsidiaries through Russia, the Commonwealth of Independent States, the Middle East, Africa and LATAM.
For more information, please visit the website and follow the latest news from Nexign on Twitter, Facebook and LinkedIn.
About ICS Holding
Intellectual Computer Systems Holding (https://x-holding.ru/) is a multidisciplinary Russian IT group, which holds a leading position in the technology and IT services development market. ICS holding is the largest IT provider for telecom operators and one of the fastest growing IT holdings in the Russian market. ICS holding is among Russia’s top three largest IT development companies, top ten IT companies and top ten suppliers of equipment for the industrial sector. The holding brings together more than 30 companies united in five subholdings: YADRO, Nexign, Citadel, Kryptonit and Forpost.
ICS Holding’s top priorities include the digital transformation of enterprise companies, information security, data storage systems, cryptography and quantum computing, machine learning and artificial neural networks, blockchain technology and artificial intelligence (AI). In terms of geographical reach, the business covers all regions of Russia, as well as several countries in the CIS and further afield.
ICS Holding companies employ in excess of 6,000 people. More than 120 global projects have been implemented in Russia and worldwide. More than 1000 of ICS Holding’s customers work in more than 20 countries.
The total revenue of ICS Holding companies in 2019 reached 82.23 billion rubles. The partner network of ICS Holding includes more than 50 companies in Russia and beyond.
15.09.2020 ICS Holding became a part of USM Telecom.
