Pathetic exp. with SBI customer care. Never ever own their credit cards.


nRiTeCh

Well-Known Member
Veteran
I'm running literally running from pillar to post to get my credit card cancelled since past a week.

But this cc of sbi is the most fake, fluke and pathetic I had ever encountered across any banks!

I tried 4 of their cc nos 1800xxx and on any of those nos. when I select option 9 to speak with cc persons, it says your waiting time is less than 1 sec and for next 10mins only sbi ads are heard with literally no idiot coming on call to at least speak with the customer.

I have mailed then via my credit card online banking a/c but zero response yet.

Their nodals got no phone no direct email id to reach out.

My card is due for yearly charging fee this week and I dont want to cancel it.

Any other ways to reach these a$$ho0les and get the job done?
 

kalph09

Member
Disciple
SBI! You need to restrict only to keeping SB, FD's, and maybe PPF at a branch where you can walk into. Dealing with the team on products outside their core areas may cost your mental health. At this point, you need to collect all pieces of evidence (Emails, screenshots, etc) and write to the banking ombudsman and cc everyone from SBI (if you have any emails)
 

Soufosale

Member
Recruit
Started my first bank account on SBI because of their numerous ATMs, CDMs and no minimum balance savings accounts. They really went downhill in the past 4 years for me. HDFC bank sent me a new debit card when banks shifted to chip based cards while SBI required me to go the branch and fill out the usual paperwork. When I went to my branch, their customer service and management was so abysmal that I left without even getting the proper application forms. Glad I stopped using their services because their customer service is absolutely horrible. ATMs and CDMs go unrepaired for months, the employees at some branches are so inefficient and sometimes they won't even acknowledge your presence lol. Was planning to get a SBI cc to get the 10% discount on online sales but looks like their CC customer care is the same.

Hope you get your problem sorted out.
 

nRiTeCh

Well-Known Member
Veteran
I do not have any concerns/issues for my savings a/c with them. Its just that their customer care thing is extremely pathetic. They are literally lying when they say wait period is just uder 1 sec and then broadcasting their ever pathetic ads for a good 10mins. This seems to be their trap to woo customer, make him pissed off and hang off the call.

More to that this is not of today and certainly not ltd to one single no. but tried their all nos esp. chargeable nos.

Now who is gonna pay for my mobile bill for dialing those nos where in return I'm getting nothing except only frustrations and nonsense!

At least pvt. banks paid nos. work good even though long waiting times.
 

technofast

Well-Known Member
Adept
If you would like to know your patience level you can try SBI customer care especially their credit card division. I usually payoff the SBI credit card balance amount in total as soon as I purchase any product (mostly use it for the 10% discount on online sales). As usual when I bought something and paid off the amount in full, I was still charged the minimum amount due and got debited from my SBI account. Then only I came to know that they have linked my SB account with the credit card to be auto debited for the minimum amount due. It took me 3 months and innumerable phone calls (yes, their customer care answered but no solution was provided). However, for me their credit card online banking worked wherein I emailed and got a reply after 3 days and still it took couple of more email to sort the issue out. I do have other accounts with SBI but visit their branch only when necessary. Seems like after some banks merging with SBI they seems to be totally understaffed now with no proper hierarchy.

They usually respond to credit card mail in 48 hrs, if not as another FM suggested you need to escalate to their ombudsman.
 
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