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LG mobile business shut down: Software updates, warranty and other key questions answered for users
Gadgets Now Bureau06 Apr, 2021, 06:07PM IST
All LG phones aren’t out of the market, including some other gadgets
LG may have announced that it’s quit the mobile phone business, but its smartphones that are in stock with the vendors can still be purchased. The company has promised that it will provide these phones with “OS and software upgrades in accordance with relevant regulations” and the after-sales service too.
LG TONE Free and wireless Bluetooth speakers will continue to be developed and sold while existing phones and tablet PCs will be available only till stocks last.
Customer services will stay online for LG phone users LG says that it will “continue to do the utmost to provide after-sales services and repair parts as required by relevant regulations”
LG says that it will “continue to do the utmost to provide after-sales services and repair parts as required by relevant regulations”.
You can still purchase LG phone accessories and repair parts
LG says it is “preparing service parts to prevent customer inconvenience”. Users are advised to contact the local customer service centre about availability.
LG mobile phone users can still buy accessories like battery, charger, power cable, headsets, etc. through existing purchase channels though third party accessories may be limited.
OS upgrades only for selected models
As per the company, “the Android 11 OS upgrade is currently in progress for selected models, and the Android 12 OS upgrade will be rolled out based on the same criteria and process.”
But the upgrade plans may change to depending on Google’s OS distribution schedule. Users are advised to contact the local customer service centre about OS upgrades.
Software updates will be provided
LG will do its utmost to provide security updates and quality stabilisation updates.
The fate of LG applications and services
LG says that after closing down the smartphone business operations, some applications and services will be terminated but most will “continue to be available and updated in line with the current policies.” Any change will be announced beforehand. As of now, Qlens and PC Suite / LG Mirror Drive (PC Tool for products released before 2019) will be terminated.
Server and account-based services will be available only till the maintenance period.
Updates for apps by LG and its business partners will be provided
LG says the company will do its best to provide such updates to the users.
LG ThinQ app will continue to be available
The LG ThinQ app will “continue to be available for download on both Google Play and Apple’s App Store”.
Users’ personal information to be ultimately destroyed
As per LG, users’ personal information “will be maintained during the retention period according to the privacy terms and policies of each applicable service, and will be safely destroyed at the end of the retention period.”