WhatsApp Chatbot ‘MyGov Corona Helpdesk’ surpasses 30 million users in India

Messaging big WhatsApp stated on Tuesday that MyGov Corona Helpdesk, the official WhatsApp chatbot by the Ministry of Health and MyGov has crossed 30 million users during the last one yr, changing into one of many largest Covid helplines on WhatsApp.

WhatsApp stated this API-based helpline was made accessible to all WhatsApp users totally free in English and Hindi language with the intention to flatten the misinformation curve and drive consciousness round Covid-19.

Powered by Haptik’s Conversational AI options, the ‘MyGov Corona Helpdesk’ chatbot has processed over 45 million conversations on WhatsApp from users throughout the nation with greater than 67 million messages despatched since its launch, the corporate stated.

To contact the helpline, residents had been required to avoid wasting the WhatsApp quantity +91 9013151515 on their telephones, after which begin a chat by typing “Hi” and sending it to the quantity. This prompted them to both sort in a question or select from an inventory of often requested questions. Depending on the query, users had been supplied verified data in the type of a video, infographic or textual content.

“Since the pandemic first hit our nation, one among WhatsApp’s most vital associations has been with the Ministry of Health and with MyGov. With the facility of straightforward to make use of expertise residents gained entry to the most recent, verified data on Coronavirus. This is a real testomony of India embarking on a journey of constructing an ecosystem of credible Covid associated data that individuals might belief and at a time once they wanted it probably the most, and on a bigger canvas, it’s undoubtedly additionally a defining step in direction of constructing and strengthening a digitally empowered India,” stated Shivnath Thukral, director, Public Policy at WhatsApp.

Abhishek Singh, CEO, MyGov and Digital India stated during the last yr, MyGov Corona Helpdesk, an AI-enabled Chatbot has been a ‘path breaking’ technological resolution that has helped tens of millions of residents by offering well timed updates in regards to the Covid-19 pandemic.

“The right communication strategy combined with innovative technology has been integral to deal with the pandemic, and it has been one of the endeavours of Digital India and its initiative, MyGov to become the bridge between citizens and Government and ensure dissemination of authentic information, curb rumours, myths and misinformation. Through its one year journey, MyGov Corona Helpdesk has evolved into a vaccination interactive system and is also giving key information about Co-WIN,” he added.

Aakrit Vaish, Co-Founder and CEO of Haptik stated he was ‘honoured’ that MyGov and Facebook chosen the corporate because the expertise associate for this effort, and the final yr has been some of the rewarding experiences for the staff.