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SW does not close after creating PDF (remains active in TASK Manager)

Question asked by Antonio Cavka on Mar 10, 2021
Latest reply on Mar 16, 2021 by Antonio Cavka

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Hi,

we are using SW 2019 SP3 and PDM Enterprise. We use a VM (virtual machine) on the server where the admin is logged in and the task create PDF is running. IT updated the base (where VM is installed) last week and now after creating the first PDF, SW closes but the program remains active in Task Manager. I now have to close SW manual in task manager after each PDF so that it creates the next PDF. Our VAR has been contacted but it takes too long for me because I am the one who has all the "fun" with the PDF.

Has anyone had a similar experience? What would be the possible solution?

Have a nice day

Antonio Cavka Mar 16, 2021 4:18 AM

Correct Answer

Our IT checked the system and there were some windows updates that had not been installed. After the update everything goes back to normal

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Tor Iveroth

Mar 12, 2021 4:10 PM

Hi Antonio,

we have had some recent reports that this can happen on Windows systems running under VMWare Workstation 16 depending on the 3D Acceleration settings for the VMWare image. I suspect that something similar is happening in your case. The symptom matches what you describe, that the SOLIDWORKS session will not unload fully.

Please reach out to your VAR and get this reported via SOLIDWORKS technical support.

Reference this SPR:

SPR 1195874 "*VMWare Workstation 16 Pro specific* - when 3D acceleration is disabled in the VM, the SolidWorks (sldworks.exe) and Process Monitor (sldprocmon.exe) processes will not Close when Solidworks is closed - must be manually killed in the task manager"

-Tor

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Antonio Cavka @ Tor Iveroth on Mar 16, 2021 4:16 AM

Hi Tor and Thanks for the answer,

The "3D acceleration is disabled" was the first point our VAR mentioned, we we have changed it, unfortunately without result.

Antonio

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Antonio Cavka Mar 16, 2021 4:18 AM

Our IT checked the system and there were some windows updates that had not been installed. After the update everything goes back to normal

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3 Replies

Tor Iveroth Mar 12, 2021 4:10 PM
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Correct Answer
Hi Antonio,
we have had some recent reports that this can happen on Windows systems running under VMWare Workstation 16 depending on the 3D Acceleration settings for the VMWare image. I suspect that something similar is happening in your case. The symptom matches what you describe, that the SOLIDWORKS session will not unload fully.

Please reach out to your VAR and get this reported via SOLIDWORKS technical support.

Reference this SPR:
SPR 1195874 "*VMWare Workstation 16 Pro specific* - when 3D acceleration is disabled in the VM, the SolidWorks (sldworks.exe) and Process Monitor (sldprocmon.exe) processes will not Close when Solidworks is closed - must be manually killed in the task manager"

-Tor
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- Antonio Cavka @ Tor Iveroth on Mar 16, 2021 4:16 AM
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  Hi Tor and Thanks for the answer,
  
  The "3D acceleration is disabled" was the first point our VAR mentioned, we we have changed it, unfortunately without result.
  
  Antonio
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Antonio Cavka Mar 16, 2021 4:18 AM
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Our IT checked the system and there were some windows updates that had not been installed. After the update everything goes back to normal
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SW does not close after creating PDF (remains active in TASK Manager)

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