How small businesses in India turned innovative and resourceful in 2020

Beyond the high profile business wars between the retail bigwigs in the country, lies the core of retail- the small business community, which in the last one year, has evolved rapidly in terms of operations and technology. This was the focus for ET Boardroom's MSME Day which got Swati Bhargava co-founder CashKaro, Amod Malviya co-founder Udaan and Sandeep Komaravelly Director of International at Shopify to know what lies ahead for the retail industry.