JAIPUR: In the ranking by the Airport Council International, the Jaipur airport has ranked 14 out of 22 airports based on 33 parameters. Last year, the airport was at the 13th position.
According to officials, the low ranking is because of the ongoing construction work at the city airport.
ACI World has revealed this year’s Airport Service Quality awards which highlight the world’s best airports as judged by their customers.
The Covid-19 pandemic had a dramatic impact on global passenger traffic in 2020 as well as changing customer perceptions and expectations of the airport experience. Despite the challenges posed by the pandemic, airports managed to collect ASQ surveys from their customers throughout the year and 108 awards have been won by 89 individual airports around the world.
In this survey, 22 airports from India were ranked out of which Varanasi was at the top followed by Chandigarh and Amritsar in the category of the airports with an annual passenger footfall between 20 to 50 lakh.
Jaipur Airport Director, J S Balhara said, “The rankings are done every quarter and total points taken to give the annual ranking. Jaipur was 14th as majority of the year we had various construction work going on here due to which obviously the passengers also faced difficulty. Moreover, due to pandemic, the survey could not be done in April-May.”
There are 33 parameters on which the airports are surveyed. These include ground transportation to/from the airport, parking facilities, availability of baggage carts/trolleys, waiting time in check-in queue, flight information screens, restaurants, cleanliness of toilets, comfort of waiting areas and behaviour of the staff amongst others. In 2017, Jaipur had ranked at the top position in the same survey. To deal with the space constraints, various infrastructure development projects were started at the airport.