We can’t contact Woodland Trust after root and branch cyber-attack

I’m hoping it is possible for you to to uncover what is occurring on the Woodland Trust, an organisation which featured very positively in your paper just lately. Its MOREwoods scheme helps fund woodland planting schemes that contain greater than 500 bushes.

I efficiently utilized for a grant in November, and was supposed to start out planting this March. However, I’ve heard nothing for 3 months and have been unable to make contact. Its web site says that actions are suspended because of a severe cyber-attack and inquiries are directed to a cellphone quantity.

I’ve referred to as a number of instances, and written instantly, with out response, and I’ve to imagine that the belief is not operational.

Our mission could properly not go forward however we have to be knowledgeable.
JP, Leicester

The excellent news is the belief remains to be operational. The dangerous is that December’s cyber-attack, and the continuing investigation, have prompted chaos. Computer programs needed to be dismantled to include the injury, together with the databases used for the MOREwoods scheme.

“Some parts of the system are only now being restored, and we only have partial access to details of applicants,” it says.

“There’s a large backlog of inquiries we are working through as quickly as we can. Applicants for this year’s scheme will be contacted over the next few weeks. We hope people will bear with us at this challenging time.”

The MOREwoods scheme has a 12-month turnaround time in any case, so March was by no means going to be possible.

I’m instructed your grant can be with you in August, and that you’ve been contacted.

And there’s extra excellent news … we’ve warmed to Iceland

Last March my spouse wanted to protect, so we shortly grew to become on-line grocery customers. I opened accounts with two supermarkets, however supply slots had been just about unobtainable. I emailed each to ask what precedence they might give to the clinically extraordinarily weak. One provided a field of “essentials” which weren’t our necessities, the opposite didn’t reply.

Iceland, in the meantime, was proactive, utilizing the weak checklist to contact my spouse and provide precisely what we would have liked – a weekly time slot once we might ebook two or three days forward. Deliveries have proved reliably straightforward to acquire.

Orders arrive with the phone variety of the native retailer, the place employees are useful. All in all, Iceland has helped us by way of a troublesome 12 months.
NH, Uley, Gloucestershire

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