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General

Mexican telecom consumer complaints down 15% in Q4

Thursday 4 March 2021 | 12:13 CET | News
Mexico's Federal Telecommunications Institute (IFT) said the 'Soy Usuario' online consumer platform it runs with consumer protection agency Profeco received 7,424 complaints about telecom services in the final quarter of 2020, down 1,291, or 15 percent, compared to the previous quarter. The vast majority of the complaints (77.3%) have already been resolved, 10.8 percent are still being processed while the remaining 10.4 percent were cancelled by the users themselves.

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Categories: General
Companies: IFT
Countries: Mexico
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