Agero Says New System Streamlines Recall Processes

Agero introduces Recall Solutions, described by the provider of software-enabled driver assistance services as the industry’s first suite of integrated end-to-end vehicle recall management services.

The new product is designed to help automakers effectively manage vehicle recalls, a complex process that is typically delayed by inaccurate information and coordination obstacles – reasons why more than one in five vehicles have an open recall, Agero says in a news release.

Recall Solutions’ suite of services covers everything from VIN owner validation to email/phone/digital outreach and service scheduling, vehicle logistics support, real-time reporting and digital case management, the company says.

“When these unexpected campaigns arise, manufacturers need a partner that can quickly cover all that their recall requires, from finding and contacting customers to coordinating and supporting repair scheduling – all while putting brand messages and customer experience first,” says Jason Peters, vice president-consumer affairs and connected vehicles at Agero.

“We’ve been supporting the automotive ecosystem – from manufacturers to dealers to fleet managers to repair shops and their customers – for decades and have seen just about everything, giving us the systems, infrastructure, partnerships and expertise needed to quickly drive results.”

Recall Solutions addresses the failure points that are common in traditional recall campaigns to drive recall completion at all stages:

“Recalls are unfortunate and increasingly common,” Peters says. “Manufacturers need a holistic solution that can quickly ramp the campaign, positively engage customers and provide the insight needed on completion so that the whole process is as painless and problem-free as possible.”

More information on Agero’s new Recall Solutions product is available at: www.agero.com/consumer-affairs