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With a holistic view of where they can add value, operators will be better placed to innovate In most telcos, being a CIO can be a frustrating experience. That’s because almost three quarters of the resources at their disposal generally need to be devoted to simply running the day-to-...
Getting Much Closer to Customers
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Using specialist software to provide a richer and more intimate customer experience There is an app for that. It may be a cliché, but it’s true. In fact, there is a smartphone app for almost anything and everything. There are now more 2.5 million apps available for Android a...
Supercharging Software Deployments
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How to slash the time it takes to set up a disruptive business Start-ups are supposed to move quickly. But sometimes they can’t get out the blocks. One big obstacle they face is deploying the right software, particularly, when they are trying to be a disruptor. For a new play...
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The New Digital marketplace reflects the truth of “Evolve or die”. Customers expect more and smart systems are the way to deliver. E-commerce was your grandfather's front-end. I know that sounds like a bold statement but the world has moved on because E-commerce today doesn't...
Putting Customer Experience at the heart of operating models
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Customer service is a people thing. It’s about how consumers, the people who buy things interact with the people at companies. Making that relationship work means those who are customer facing need the right tools to provide the highest quality of customer service. The Apptium philoso...
