We are getting ready for our discussion on how e-commerce deliveries evolved after COVID-19. We are hosting this online session tomorrow (Wed, 2 pm IST), and registrations will close today.
You can still register to attend here.
In the wake of the COVID-19 induced nationwide lock-down, e-commerce players and their logistics partners had to revamp and rethink every part of their operations. Not only did they face issues in delivering goods to their customers, but the disruptions caused by the lock-down and pandemic also impacted their human resources in terms of workers on the front-line delivery and employees at the back-end supporting their platforms. Despite the short-term negative impact, e-commerce companies restructured and re-invented themselves. Today, they are bigger, leaner and quick on their feet to adapt to post-pandemic economic environment.
Our objective is to understand the evolution of these supply chains, nationally and locally, during COVID-19, in a rapidly changing policy environment for deliveries.
Speakers
- Amitesh Jha is a Senior Vice-President at Flipkart and oversees the company’s supply chain and marketplace operations. He is responsible for driving the reach of Flipkart across the country and building a strong platform for small and medium scale businesses.
- Mohit Sardana is the Chief Operating Officer for food delivery at Zomato. He leads the everyday operations as well as development projects for the food delivery business. He started his journey at the company as the business head for Zomato’s corporate food solutions venture—food@work—and has been part of the organisation for almost three years now.
Agenda
- 1:50 – 2:00 PM (IST): Check-in
- 2:00 – 2:45 PM: Fireside chat with Amitesh Jha (Flipkart) & Mohit Sardana (Zomato), facilitated by Nikhil Pahwa (MediaNama)
- 2:45 – 3:30 PM: Q&A session
Reading list
Company Performance during the COVID-19
- Flipkart sees 35% increase in sellers onboarded in 2020 [Read]
- Zomato sees 60% higher GMV on Dec 31 than last year [Read]
- Flipkart’s wholesale e-commerce service goes live in Gurugram, Delhi, and Bengaluru [Read]
- food delivery volumes back to pre-COVID levels, Swiggy’s total order values at 85% [Read]
- Jubilant FoodWorks reports rebound in sales aided by online ordering [Read]
- Zomato mid-COVID report: food delivery is returning to pre-COVID levels, but several dining out restaurants face an uncertain future [Read]
- Pandemic pain over, sales show e-commerce to accelerate in India in 2021 [Business Standard]
- The Impact of COVID-19 on E-commerce in India [Razorpay]
- A Surge in e-commerce market in India after COVID-19 pandemic by Komal Sharma [Global Journal of Social Sciences]
- E-commerce triumphs despite the pandemic [Business Standard]
- 86% Indians have adopted online shopping during the pandemic indicating accelerated adoption of e-commerce across age-groups: Shopify [Business Insider]
Policy and service developments during COVID-19
- E-commerce delivery of essential goods exempted from 21-day COVID-19 curfew: Home Ministry [Read]
- COVID-19: E-commerce companies can get passes to operate in Hyderabad during curfew [Read]
- Milkbasket staff, vendors allegedly heckled by local police a day before nationwide lockdown [Read]
- Gurugram police allows more e-commerce companies to operate amid COVID-19 lockdown [Read]
- Flipkart resumes grocery delivery with restriction on quantities [Read]
- E-commerce supply chains must be allowed to operate: Home Ministry to all states, UTs [Read]
- Delhi Police rescinds earlier order that allowed e-commerce delivery without passes [Read]
- Zomato extends Gold membership duration by 2 months, announces fund for delivery persons [Read]
- Flipkart resumes delivery service, only delivering groceries for now [Read]
- Govt reverses decision: E-commerce companies can deliver only essential goods starting April 20 [Read]
- Gurugram police allows more e-commerce companies to operate amid COVID-19 lockdown [Read]
- Zomato, Swiggy to share temperature of restaurant staff and delivery personnel: Report [Read]
- How supply chains are adapting to coronavirus lockdowns [Business Today]
- E-commerce, essential services drove warehouse demand during Covid [Business Line]
- Understanding the COVID-19 Effect on Online Shopping Behavior [Big Commerce]
- COVID-19 and E-Commerce by United Nations Conference on Trade and Development [Survey report]
- E-commerce in the time of COVID-19 [OECD Policy Responses]
- Home Ministry allows physical shops to reopen; e-commerce still restricted to essential goods [Read]
Other developments
- What’s in the Draft National Logistics Policy, 2018: E-marketplace, data analytics and E-Commerce [Read]
- FMCG and Retail (E-Commerce) REBOOT [Deloitte]
This is an invite-only discussion so don’t forget to register to attend.
- Call details for the session will be shared with confirmed participants.
- Your contact information will never be shared with anyone outside of MediaNama
MediaNama is hosting this with support from Flipkart, and in partnership with Stanford Alumni India Chapter (North & East).
To get a sense of the depth of the discussions at MediaNama events, do check the stories we’ve done and video highlights of our past discussions.
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