Hinduja Global Solutions on Thursday announced a strategic partnership with Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises. Sprinklr and HGS Digital will have a long-term managed services partnership to help the world’s most valuable brands develop and operationalize social care strategies while maximizing their software investment.
“Sprinklr is a strategic long-term partner with a game-changing Customer Experience Management (CXM) platform used by the world’s most valuable brands,” said Venkatesh Korla, HGS Digital CEO. “Our EPIC platform layers listening, reporting, and automation on top of their best-in-class CXM platform to create frictionless customer experiences that help businesses increase revenue and reduce risk while creating strong customer relationships.”
“We know that creating and operationalizing a digital marketing and care strategy can be challenging. Our strategic partnership with HGS Digital alleviates challenges by helping customers create a strong foundation for effective customer experience management – delivering exceptional managed services, enablement, and integration support,” said Luca Lazzaron, Chief Revenue Officer, Sprinklr. “We’re thrilled to be partnering with HGS Digital to support the world’s most valuable brands.”
The combination of Sprinklr’s platform and HGS Digital’s technical expertise provides brands with the tools and resources to begin to look at customer care as a strategic asset.
On Sensex, Hinduja Global finished at Rs1159 per piece down by Rs16.95 or 1.44%.