Responding to recent orders by the Centre asking Twitter to block some accounts and content allegedly containing harmful content, the social media giant has put out a note on how it responded and took steps to reduce visibility of such hashtags and content.
In a statement, Twitter confirmed that it had been served with multiple blocking orders by the Ministry of Electronics and Information Technology (MeitY) over 10 days.
“We believe transparency is the foundation to promoting healthy public conversation on Twitter and to earn trust. It is critical that people understand our approach to content moderation and how we engage with governments around the world, and that we are transparent about the consequences and the results of this work,” Twitter said.
However, Twitter has also said that the values that underpin the Open Internet and free expression are “increasingly under threat around the world”, adding that the platform’s transparency report remains the go-to place for observing trends in the requests governments make.
“Twitter exists to empower voices to be heard, and we continue to make improvements to our service so that everyone — no matter their views or perspective — feels safe participating in the public conversation,” the social media platform said.
Full text of legal requests from the Indian government and how Twitter said it had responded:
Separate to our enforcement under the Twitter Rules, over the course of the last 10 days, Twitter has been served with several separate blocking orders by the Ministry of Electronics and Information Technology (MeitY), Government of India, under Section 69A of the Information Technology Act. Out of these, two were emergency blocking orders that we temporarily complied with but subsequently restored access to the content in a manner that we believe was consistent with Indian law.
After we communicated this to MeitY, we were served with a non-compliance notice. To set the record straight, here is a list of actions we have taken as a result of these blocking orders:
> We took steps to reduce the visibility of the hashtags containing harmful content, which included prohibiting them from trending on Twitter and appearing as recommended Search terms.
> As noted above, we took a range of enforcement actions — including permanent suspension in certain cases — against more than 500 accounts escalated across all MeitY orders for clear violations of Twitter’s Rules.> Separately, today, we have withheld a portion of the accounts identified in the blocking orders under our Country Withheld Content policy within India only. These accounts continue to be available outside of India. Because we do not believe that the actions we have been directed to take are consistent with Indian law, and, in keeping with our principles of defending protected speech and freedom of expression, we have not taken any action on accounts that consist of news media entities, journalists, activists, and politicians. To do so, we believe, would violate their fundamental right to free expression under Indian law. We informed MeitY of our enforcement actions today, February 10, 2021.
We will continue to advocate for the right of free expression on behalf of the people we serve and are actively exploring options under Indian law — both for Twitter and for the accounts that have been impacted. We remain committed to safeguarding the health of the conversation occurring on Twitter, and strongly believe that the Tweets should flow.
Enforcement of the Twitter Rules
Beginning on 26 January 2021, our global team provided 24/7 coverage and took enforcement action judiciously and impartially on content, Trends, Tweets, and accounts that were in violation of the Twitter Rules — our global policy framework that governs every Tweet on the service. Specifically, we:
> Took action on hundreds of accounts that violated the Twitter Rules, particularly inciting violence, abuse, wishes of harm, and threats that could trigger the risk of offline harm.> Prevented certain terms that violated our Rules from appearing in the Trends section.
> Suspended more than 500 accounts that were engaging in clear examples of platform manipulation and spam.
> Tackled misinformation based on the highest potential for real-world harm, and prioritized labelling of Tweets that were in violation of our synthetic and manipulated media policy.