What The New Outback Recall Says About Subaru Quality
Torque News reported last week, Subaru and the National Highway Traffic Safety Administration (NHTSA) issued a recall for the 2021 Subaru Outback and 2021 Subaru Impreza sedan and hatchback models. The NHTSA says both models are recalled for a Continuously Variable Transmission (CVT) shifter lever cable nut that may not be adequately tightened.
The NHTSA report says if the CVT select lever cable nut was not properly torqued and loses retention, the gear select may not function properly. If the gear selector does not work correctly, there is an increased risk of a crash.
Photo credit: Schumacher Subaru of West Palm Beach
What is the problem?
The report says 314 new Outback cars and 69 Impreza models are affected. The production dates are from December 11, 2020, through December 18, 2020. The percentage of vehicles with the defect is about 40 percent.
Subaru says a single assembly line worker assigned to a specific production line working between the production dates specified (12/14/2020 – 12/21/2020) was found to be using an improper torque wrench technique. All vehicles potentially affected by this one employee are included in the recall.
Photo credit: Schumacher Subaru of West Palm Beach
The shift lever nut in question is located on the end of the select lever cable on the vehicle's underside. To access the adjusting nuts, the center exhaust cover needs to be removed. Subaru says the procedure should take about an hour to complete.
What does the new 2021 Outback recall say about Subaru quality?
Subaru issued the recall because of one employee at Subaru's plant in Lafayette, Indiana who was not paying attention. It's not a quality problem, but either a training issue or putting someone on the line who was not qualified.
Torque News reported Subaru issued only two recalls for the 2020 model year. The 2020 Subaru Outback and the 2020 Legacy sedan. The first recall for the two models was over a year ago, on September 27, 2019. A brake pedal mounting bracket may have had an insufficiently tightened or missing bolt.
As the 2021 Subaru Forester, Outback, Crosstrek, and Ascent arrive at retailers, is quality improving? Subaru had one recall in 2020, compared with eighteen recalls in 2019. The latest 2021 Outback and Impreza recall is because of one employee who wasn't paying attention.
What should owners do?
Subaru will notify 2021 Outback and Impreza owners, and retailers will inspect and, if necessary, tighten the nut, free of charge. The recall is expected to begin on February 19, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRA-21.
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Denis Flierl has invested over 30 years in the automotive industry in a consulting role working with every major car brand. He is an accredited member of the Rocky Mountain Automotive Press. Check out Subaru Report where he covers all of the Japanese automaker's models. More stories can be found on the Torque News Subaru page. Follow Denis on Facebook, Twitter, and Instagram.
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Photo credit: tm_subarusalesspecialist Schumacher Subaru of West Palm Beach