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Published on : Thursday, January 14, 2021
Jet2.com has decided to suspend all flights and holidays until March 25. The leisure operator said the decision has been undertaken due to the uncertainty surrounding travel restrictions caused by the COVID-19 pandemic. For customers due to travel from 26 March onwards, the carrier said it would provide independent travel agency partners with further updates closer to the time.
A spokesperson from the company shared that where customers yet to travel are affected by any programme changes, the approach to providing smooth and speedy refunds has been widely praised by independent travel agents, and the company will be automatically cancelling affected bookings with a relevant refund. It mentioned that since the onset of the pandemic, the operator has always respected that customers should receive their money back if the company fails to provide their flight or holiday.
The company shared that it also believes that customers and independent travel agents will remember the approach, and the way Jet2 have looked after them will play an important part in the long-term strategy. The firm also added that there is a lot of demand for its award-winning flights and holidays and with a huge choice of popular destinations available from across the network of ten U.K. bases, customers can take advantage of some fantastic deals for summer 2021. It also said that the company is aware that customers work hard and save hard for their holidays, and are very excited to take them away on holiday again.