Surat: From now on, a booth outside all Surat police stations will assist visitors as per their work requirement inside the police stations. City police has become first in the state to launch a new ‘Sahayta Kendra’ service on Wednesday.
Cops at the booth will also explain to visitors how to write an application to file a police complaint. City police is developing the project on a public private partnership model with financial support of a corporate company based in Hazira.
In the trial project a transparent glass booth, a desk and chairs for visitors has been set up in the compound of Adajan police station. Cops will maintain a register of each visitor.
“Not only for registering complaints but people come to police stations for various other purposes. Police personnel will guide the visitor at these Sahayta Kendra for further procedure,” city police commissioner Ajay Tomar told TOI.
After a successful trial run at Adajan police station police will install these booths at one police station in each four zones and based on the results each police station will have this facility. Tomar asked senior city police officials during his visit on Wednesday to examine the newly developed facility and give feedback to use it effectively.
“The police station staff sitting on the front desk in the existing set up are already pre-occupied with different work. They sometimes cannot give satisfactory replies to people,” said Tomar, adding that the people-centric facility will be used exclusively to help visitors.