NEW DELHI: Prime Minister Narendra Modi urged states to fill up the vacancies in consumer commissions for speedy redressal of consumer grievances while chairing a web-based Pragati meeting on Wednesday. He also urged the Gujarat government and urban affairs ministry to expedite the Ahmedabad Metro Rail project and to complete it by August 2022 to coincide with 75th year of India's independence.
"Prime Minister directed all the officials to ensure and expedite comprehensive resolution of grievances," said an official statement from the PMO. In every Pragati meeting attended by secretaries in the central government and chief secretaries from state, PM reviews grievances handled by at least one ministry.
Vacancies in consumer commissions is one of the major reasons for delay in redressal of grievances. The government has enacted a new Consumer Protection Act with provisions for expeditious processing of complaints filed with consumer commissions and has also streamlined the process for appointment of the members in these commissions.
Sources said the PM asked chief secretaries and secretaries to ensure early resolution of pending issues and target completion by due date. He flagged how a number of litigations had impacted a railway project for nearly five years.