JAIPUR: The state government will be launching the integrated Emergency Response Support System (ERSS) on Friday that seeks to merge all the existing emergency toll-free numbers with 112. The integrated ERSS system will be launched at the division level (seven divisions) in a decentralised manner.
“We are trying to integrate all the existing emergency toll-free numbers including – 100 (police), 101 (fire), 108 (ambulances), 1098 (child helpline), 1090 (women helpline) and others – into 112. Instead of remembering 7-8 numbers, people can dial one number for all the emergency services,” said V. Saravana Kumar, special secretary, home department.
“It will be a call centre, where people can call for any of the emergency services and the call will be routed to the respective department through 112. The operators will be trained for this job. Now, even the district headquarters will have these call centres. Earlier, the command centre used to be only at the state headquarters,” he added.
In the first phase, it will be launched in all the seven police range headquarters, two police commissionerate, Alwar, Bhiwadi and Bharatpur. In the second phase, the system will be launched in 25 district police headquarters and in the third phase, it will be launched in the remaining 145 urban bodies. The system will be made effective in coordination with department of information and technology (DOIT)
The state government will be also launching five new Abhay command control centres in five districts on Friday. The five districts are Sawaimadhopur, Jhalawar, Churu, Chittorgarh and Rajsamand.