Tuesday, 15 December 2020 09:20

Remote work has increased productivity, led to more app use: survey

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A survey of 1000 Australians — all so-called knowledge workers — during the year to October, has found that the use of workplace apps has increased significantly, with 69% using between 3 and 10 apps, while 17% had to juggle with more than 10.

Additionally, more than half (53%) of those surveyed felt they had increased their productivity since going to remote work, 77% found it easy to adapt, and more than four-fifths (82%) felt empowered by the tech they used. This was an increase from 68% which was noted in a survey prior to the pandemic.

But on the downside, those surveyed said a key pain point was that the increased use of apps meant fragmentation of work. The average time spent switching between apps was put at 22 minutes a day, which works out to two hours a week or 95 hours (or 12 working days) annually.

The survey, the results of which were issued under the name The Remote Work Tech Effect, was conducted by Honeycomb Strategy on behalf of communications platform Slack in October 2020 and included only workers from organisations that had more than 100 workers.

A part of the results of this survey were benchmarked against a survey on working habits and the way teams work together carried out by the same organisation in January, before the pandemic hit.

Some other findings also backed up the claim that working remotely had its positives:

Again, this has been seen overwhelmingly as a positive change among those surveyed:

Measured against the January study, the survey listed the following figures:

More than half of those surveyed said their biggest frustration was being unable to find documents or information needed for their work. And 68% said they could function better with easier access to information, with more than 50% saying they could even do their boss's work if they had access to the same information as this individual.

The location of information on digital platforms was a source of annoyance to 59% who said what they needed was stored in too many places across the organisation.


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Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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