Telkom Kenya has made senior appointments aimed at building its leadership strength, fortifying its operations and customer service excellence and aligning these with its new strategic direction. Claire Munene and Saddiq Mwai join as the new directors of customer experience and digital financial services, respectively, within the Telkom consumer service delivery unit. Elam Muchira joins as director, internal audit.
Munene has over fourteen years’ experience in customer experience, with a focus on the telecommunications and banking sectors. Prior to joining Telkom, she served as the Vice President – Partnerships at Ajua. She holds qualifications in Project Management from the University of George Washington and has also gone through the VMS Series Boot Camp from MIT.
Mwai has over twenty years’ experience in strategic project management and business transformation through the use of digital technologies. He has consulted widely on innovation, strategy, digital transformation and ICT policy in East Africa. He holds an Executive MBA from the Maastricht School of Management, a BSc. Mathematics & Physics from the University of Nairobi and a Post Graduate Diploma in Islamic Banking and Insurance.
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