The State Bank of India (SBI) transaction failures culminated into massive outrage on the social media by the customers. Many SBI customers took to Twitter to notify the bank that they were unable to do transactions. The Bank later released a statement saying that their YONO mobile app has been impacted due to system outage and the bank is working towards restoration of services.
Here are few reactions:
@TheOfficialSBI YONO app is not working, getting error code M005. pic.twitter.com/eMtc7LRs7u
— Vaibhav Marathey (@vaibhavmarathey) December 1, 2020
@TheOfficialSBI How is it that your Yono app is down every alternate day. Had to make an urgent payment and trying since yesterday night. Unable to login – as always. Currently receiving error M005. Every Customer is important and not only Adani.
— Shikhar Ankit Sharma (@shikhar_ankit) December 1, 2020
@TheOfficialSBI Hi Team, is the YONO SBI app going through a downtime? It’s not opening beyond the homepage since morning, and I’m not able to log in.
— Anudrutta (@Aunu_Gem_in_I) December 1, 2020
@TheOfficialSBI yono app is the very worst banking app I’ve encountered so far. Why don’t you guys look into some development issues and resolve
— Sasi Ram (@SasidharRam) December 1, 2020
One Twitter user wrote, ” Yono app is very worst banking app I’ve encountered so far. Why don’t you guys look into some development issues and resolve”.
This comes nearly two weeks after customers of HDFC Bank Ltd. faced problems with digital transactions as one of the private lender’s data centres faced an unexpected outage.
Earlier today, in an unprecedented move, the Reserve Bank temporarily barred HDFC Bank from launching digital banking initiatives and issuing new credit cards after taking a serious view of service outages at the country’s largest private sector lender over the last two years.
The Reserve Bank of India’s order came on Wednesday, days after the last instance of service outage across its digital banking channels, including internet banking, mobile banking and other payments. The outage, which happened on November 21, had severely inconvenienced customers, the bank informed the exchanges on Thursday.