Raffles Hotel Singapore has selected Adyen as its partner to enhance its digital experience across the hotel’s room reservations, food and beverage offerings, as well as spa and boutique stores. Using Adyen’s services, Raffles Hotel Singapore will offer a unified commerce offering, providing payment experiences across all sales channel touchpoints, from online to offline, including suite reservations, dining in its restaurants and bars as well as at Raffles Spa and Raffles Boutique.
Adyen’s services are desinged to enable Raffles Hotel Singapore to offer contactless check-in and check-out with tokenized payments. With the implementation of Adyen’s payment services, Raffles Hotel Singapore can now capture a guest’s card details, encrypt the data, and replace it with a secure token ensuring faster checkout.
Contactless check-in/check-out means guests can register and check-in prior to arrival, and check-out via the web, on their mobile devices using a QR code, through a phone call, or via a mobile payment terminal brought to their room. Guests can check-out and pay via a phone call. Prior to leaving the property, without visiting the front desk or make payments, hotel guests will receive the option to check-out via a phone call, through which they can go through payment-related processes, to reduce face-to-face interactions for payment matters. To date, the hotel reports it has seen a 90 percent take-up rate for this check-out option.
With Adyen’s technical solution that supports various currencies and payment methods, Raffles Hotel Singapore will now be able to offer hotel guests and customers options to choose their preferred payment methods. The hotel will now be able to accept all major credit cards, as well as Alipay, Apple Pay, Google Pay, Samsung Pay, UnionPay and WeChat Pay.
In addition, Adyen will provide payment experiences across Raffles Hotel Singapore-operated restaurants, Raffles Spa & Raffles Boutique, and E-commerce Platforms. Adyen is giving the hotel property the ability to offer more local payment options, including via WeChat Pay and Alipay, as well as offer contactless in-restaurant payment options at the table through mobile point of sales terminals.
With customer demands for contactless payment offerings, Adyen has enabled in-property retail outlets to offer tap-and-go alternatives across more payment options (via card and mobile wallets). Raffles Hotel Singapore has also implemented Adyen’s e-commerce platforms to extend its sales channels online for retail as well as food and beverage offerings. Additionally, online sales options will also be made available for special occasions such as Mid-Autumn Festival, Diwali, Christmas and Chinese New Year.
Every day we send out a free e-mail with the most important headlines of the last 24 hours.
Subscribe now
We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.