JAIPUR: A buyer was in for a rude shock when he received a package from the e-tailer Flipkart with a stone inside, instead of the laptop that he had ordered. The complainant lodged a case with the Shipra Path police station after writing to the website which failed to address his complaint.
Satendra Jain (44) had ordered a laptop for his son’s online classes from the website last month.
Speaking to TOI, the complainant said, “I had ordered the laptop on October 17 and received the package after five days. The money was deducted from my account the same day that I ordered it. On October 22, two persons came to my house for delivering it.”
According to the complainant, he asked the delivery boys to first let him check the product but they asked Jain to share the OTP sent by the website on the buyer’s phone. “I shared the OTP and took the package. As I was standing outside near my car, I kept the box on the seat and when I turned around in mere seconds, the two delivery boys had started their bike and left. I even called out to them but they did not stop,” said Jain.
The delivery boys’ fleeing piqued Jain’s suspicion and while opening the box, he made a video and found a stone inside.
Elaborating further, the complainant said, “I immediately called Flipkart helpline number and they said they would look into my complaint within 24 hours. After many calls and mails to the website, they finally replied saying that according to the vendor, the laptop has been delivered to me. After this reply, I lodged a case and following the FIR, I again received a call from Flipkart in which they asked for some more time to deal with the complaint.”
Meanwhile cops have initiated an investigation into the case though no one has been arrested yet.