The robots use specialised Artificial Intelligence (AI) algorithms to navigate crowded areas and can run along sidewalks and local streets autonomously to deliver orders to nearby homes.

Once the delivery robot arrives at the doorstep, the customer receives an alert. Through a unique QR code sent to the user, the hold area of the robot can be unlocked and the customer can retrieve their order.

Since the delivery robots can carry multiple orders at a time, the QR code used by the customer only unlocks the specific package hold area that contains the order placed by the user. The pilot was conducted in multiple societies in Noida and Gurugram, wherein the delivery agent scanned a QR code and placed the package inside. The robot navigated to reach the consumer and disinfected the packet on the way.