Launched in 2015, Pitstop is disrupting the automotive aftermarket industry with a complete solution offering of car service, repair and spares technology platform that delivers convenient, transparent and quality car service and repair experience. Operating in 9 cities using a fleet of doorstep vans, qualified mechanics and a network of 300+ certified garages, Pitstop has built a technology platform which integrates the entire car ownership experience.

This strategic investment will bolster Acko’s engagement with customers throughout their car ownership lifecycle, accelerate Acko's auto claim servicing capability and its promise of three day doorstep pick up, repair and delivery. 

Subsequently, Acko will also roll out Pitstop’s value added services such as doorstep complete car servicing, major and minor repairs, cleaning and disinfection and roadside assistance, etc. to its customers to offer more value and help them to easily manage their car ownership journey.

As part of this agreement, all of Pitstop’s tech enabled garages will be fully integrated with Acko’s claim settlement platform to offer automated and transparent claims assessment and seamless disbursal. 

The digitized check in, Pitstop’s car health monitoring tech device and the seamless integration between Pitstop (the garage) and Acko (the insurer) will positively impact the turnaround time for the estimate, approval and the claims settlement, delivering an exceptional customer experience.

The partnership will currently be operational in five cities - Bangalore, Mumbai, Delhi, Hyderabad and Pune before a national roll out to 20+ cities to deliver a standardised experience to all Acko customers.

“As the need for contact less transactions, quality service and transparency in insurance claims continues to grow, our investment will help accelerate business value and growth. We are delighted to partner with Pitstop and excited about the benefits our customers will realize through this agreement”, said Ruchi Deepak, Co-Founder, Acko. “By leveraging the tech and operational synergies between our two companies, we will deliver a 360 degree, unmatched experience that nurtures the customer through his entire car ownership lifecycle”, she added.

Ruchi joins the board of Pitstop and brings her vast experience in strategy and organizational development to the table.

Mihir Mohan, CEO & Founder, Pitstop said, “Having Acko as our strategic investor and partner will help us deliver a superlative car ownership and maintenance experience.  By aligning our resources and strengths we look to unlock more opportunities in the car ownership ecosystem. With a digital first DNA and a common goal to create and deliver superior customer value and service, this partnership will help us leapfrog towards our goal”.