\'Firms need to be flexible\, empathetic with staff\'

‘Self-love’ may be the wellness industry’s favourite buzzword, but Shriti Malhotra, CEO , The Body Shop India, insists that the company aspires to go beyond merely placing its calling card on Indian dressing tables.With their products falling in the “non-essential goods” category, their stores and offices were shuttered for several months. Lockdown restrictions were then gradually eased and employees began returning to work in a phased manner.