A pub boss has hit back with a scathing response to a group of customers who left a negative review despite behaving like "entitled little toddlers" and vomiting "everywhere".
Reviewer Jo claimed her group spent £700 on drinks and pizza at the pub whilst celebrating a 50th birthday - however staff at The Cowshed at Hucknall said their bill was "nowhere near this".
In the review reported by the Daily Star, Jo claimed “staff with awful attitude” asked her party to leave and not come back for being too drunk, adding: “[They] didn’t mind taking the £700 though, I have never been spoken to in such a way.
“Maybe they should open reviews [on their website]."
She then admitted: “And, yes, our family member was sick, and yes, we cleaned it up so no members of staff were affected by this.
“Maybe a course for your staff in customer service wouldn’t go amiss – rude staff, huffing and puffing because they had a large round to bring out.”
Not prepared to sit back and take it, the team at the pub, which has a five star rating on TripAdvisor, gave their version of events, saying: “Hi Jo, thanks for reaching out!
“We love feedback, whether it be positive or negative, we especially love feedback like this so others can see the type of people we have to deal with sometimes.”
The pub said that in order to have spent £700 the group would have needed to have ordered 39 of their most expensive pizzas and 57 of their priciest drinks.
They claimed: “You ordered nowhere near this, Jo... not even close.
“What you and your party spent, Jo, was a far more realistic and believable £280 (£225 on 5 rounds of drinks and £55 on 8 pizzas).”
Not holding back, The Cowshed added: “You all acted like belligerent, entitled little toddlers from the moment you walked through our gates.
“At 4:30pm you showed up with the tables you wanted already taken, but not to worry, we shuffled other customers about at your request in order to accommodate you.
“Then you proceeded to pull our light fittings loose off our boundary fence in order to hang your birthday decor.”
The response continued: “We cleaned up all the smashed pint glasses you broke and birthday cake you dropped and smeared all over our tables and benches, and tolerated the many loud family rows you were having with each other.”
The team made further claims about how the party treated staff: “Clicking your fingers, shouting, swearing and barking your orders at [staff], to the point one was almost in tears and refused to deal with you any more.”
But that wasn’t all, as the team went on to claim: “Then, for your party's grand finale, the gentleman in the blue shirt headed into our bar from outside and decided to vomit everywhere but the toilet."
The team at The Cowshed, in Hucknall, signed off saying: “So now consider this your official barring... don't you or your group ever set foot through our doors again.”
Having gone viral on Facebook with 18,000 people liking the post, one person announced: “Congratulations Cowshed!
“You have won the internet today!”
