Artificial intelligence reimagines customer engagement

AI-chatbots are rapidly changing the way consumers interact with automakers and mobility providers, writes Megan Lampinen

Automotive assistants need not be limited to in-vehicle infotainment and navigation. A growing number of mobility players are exploring ways to use AI-powered assistants to help with customer service. As technology advances, these virtual agents could dramatically change the way that consumers engage with automakers, mobility providers and transport operators….

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