E-commerce giant Amazon India has announced that “it has opened close to 20,000 seasonal employment opportunities in its customer service (CS) organisation.”

The new positions are available in cities including Hyderabad, Pune, Coimbatore, Noida, Kolkata, Jaipur, Chandigarh, Mangalore, Indore, Bhopal, and Lucknow.

The statement said, “Most of the positions are part of Amazon’s Virtual Customer Service programme that provides flexible work from home options.

“The new positions will require associates to support customer needs and deliver personalised, peculiar experiences that customers love through various mediums like email, chat, social media and phone. The eligibility criteria for these positions include – minimum educational qualification of class 12 and proficiency in English, Hindi, Tamil, Telugu or Kannada.”

In January 2020, Amazon’s founder and CEO Jeff Bezos announced that the company plans to create one million new jobs in India by 2025 through continued investments in technology, infrastructure, and logistics networks.

Commenting on the announcement, Akshay Prabhu, director-customer service, Amazon India said, “We estimate that customer traffic will further scale-up over the next six months with the onset of Indian and global holiday seasons. The new associates who will join us in our offices and work from home through our Virtual Customer Service programme will play a key role in relentlessly advocating for our customers and raising the bar on their experience,”

“Over the past few months, we have scaled up to prioritise the safety of our CS associates and continue to serve our customers’ needs. These new seasonal positions will provide candidates job security and livelihood during these unprecedented times,” he added

Interested candidates can apply can call on 1800-208-9900 or send an email to [email protected]